Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 20% of the order amount will be charged as a reshipping fee and processing fee.Ĭhange of Address: If you successfully change your address, $50 will be charged as a processing fee. If you cancel orders that haven't entered the shipping process yet, 10% of the order amount will be charged as the cost of electric bike assembly and packaging, ebike parts procurement and shipping costs.Ĭhange of Shipping Address: No charge fee. Order Cancellation: If you cancel the order that was placed in 2 hours, the processing fee will not be charged. Please click here to check your country delivery time. The minimum delivery time is about 3-5 days ( working day)and the maximum is about 4-6 weeks ( working day). Affected by the distance between the country of the destination and the product warehouse, the service policy of the logistics company and the logistics policy of the destination. We will prioritize the product warehouse closest to the delivery address for shipping to ensure that your e-bike can be delivered to your home faster. Our technical support team are always available to help, you can contact us via this email: / randridebikes if you have any problems. All you’ll need to do is unpack, check all accessories, assemble the wheels, mount the pedals, place the handlebar, and make sure all parts is tight. Your e-bike will arrive to your doorstep in a big box. Your parcel first arrives in your country by sea or rail, then the FedEx or UPS or DPD or Postal or Truck logistics company will receive your parcel at the port or train station in your country, and update your parcel tracking information on their official website, finally deliver the parcel to your home.ĭuring the first stage of transportation( sea or rail shipping ), the tracking information of the tracking number has not been updated yet, because it is in the sea or rail transportation stage at this time, and the courier company has not received your package because the ship or train carrying your parcel has not yet arrived at the port or train station in your country, but you can contact us to help you check the sea or rail shipping status of your parcel through the sea-rail combined transportation logistics company. Your parcel will be transported in two stages, the first stage is sea or rail shipping, and the second stage is FedEx or UPS or DPD or Postal and other express shipping. And delivered to your home by FedEx or UPS or DPD or Postal or Truck logistics company in your country. You can check your order tracking number for updates via this link: Shipping Method :ĭue to the particularity of ebike batteries, it cannot be shipped by air, so our shipping methods are mainly sea and railway. FedEx or UPS or DPD or Postal or Truck logistics company will receive your parcel and update the tracking information. Order real-time tracking information will be updated when your parcel arrives your country by sea or railway. Once your order has been processed and shipped, you will receive a confirmation email with shipment tracking number. We begin processing your order within 3 to 7 days after purchase (Monday to Friday). We cannot ship to PO Boxes or APO, please be sure to include a detailed shipping address. Please click here to view countries/regions that can be shipped. Product shipping fee and taxes are paid by sellers, buyers are not required to pay shipping fee and taxes. Therefore, we provide free shipping service.(Except remote countries or regions that need to be charged remote surcharges or cannot be reached by logistics). To make our products to be shipped easily and quickly, and providing customers with better after-sales support services. RANDRIDE have product warehouses in the Canada, Poland and HongKong. RANDRIDE -Shipping Policy Free Shipping Service: Front Fork Aluminum alloy front suspension fork with lockout and adjustment.Rear Saddle Suspension Aluminum alloy rear saddle suspension. ![]() ![]()
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